Refund Policy

Refund & Return Policy

Thank you for shopping with Aeray. We want you to be satisfied with your purchase. Please review our policy below.

1. Return Requests

If you experience any issues, please contact us within 7 days of receiving your order.

2. Eligible Returns

We accept returns in the following cases:

• Wrong item received

• Damaged during shipping

• Defective or quality issues

3. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used products

• Products without quality issues (e.g., personal preference)

4. Refund Process

Once approved:

• Refunds will be issued to the original payment method

• Processing time: 5–10 business days

5. Return Shipping

• If the issue is our fault (wrong/damaged item), we cover shipping

• Otherwise, return shipping cost is the customer’s responsibility

6. Contact Us

If you need to request a return or have any questions, please contact us here.